MPW Plumbing & Heating Ltd

Unit 20, Bristol Vale Trading Estate, Bristol BS3 5RJ, UK

About MPW Plumbing & Heating Ltd

4.8 / 5

from reviews

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    Alexander Goodanew
    -
    February 05, 2026

    I couldn't rate MPW highly enough. Reliable, friendly, efficient and considerate. My boiler packed in on Saturday morning I found them on Google, have them a call and was informed the team were in chipping Sudbury at the time but someone would be with me as quick as possible. Within an hour someone was at my house, checking over the boiler. It required some new parts that couldn't be ordered in for Sunday but first thing Monday they were back and got the boiler up and running. This was just before Christmas and I had a 2 year old and heavily pregnant wide at the time. Their efficiency at solving the problem was therefore hugely appreciated. What's more, the fallout charge was waived and when fixing the boiler they identified something else that could do with replacing. This was done with no extra charge than the part. I said I felt bad them not charging me and his response was "it's Christmas round the corner and I'm sure that money could go to better use for you and your family". That combined with the job they did was all I needed to know I won't be going anywhere else when I'm in need again. Rate it.

    Chris Fox
    -
    March 28, 2025

    Had a boiler emergency on Tuesday, called MPW. Had a chap within an hour looking at boiler. I expected to get a new one but waited until this one packed up first. Danny confirmed what I thought and we agreed on a conversion from system to combi. I received a quote within ten minutes and my boiler was installed two days later. Dave and Alfie turned up on time, and worked through the day to get me up and running. Danny, Dave and Alfie were incredibly professional and friendly, answered all my questions and did a perfect job. They also sent a roofer, again very professional, and did his job despite a very awkward neighbour. These are the best plumbers I have ever used. Photos are before and after, and as can be seen, everything was in a complete mess when they arrived, and now it’s lovely and tidy. The boss called me after to check I was happy and inform me that he was processing all the paperwork. Office staff are also very pleasant, professional and friendly. An excellent experience :)

    Andrew Fitzsimons
    -
    October 12, 2025

    Matt came promptly to our rescue with an emergency call out for a broken boiler after we had just moved into a new but very cold home with little kids. He was brilliant from start to finish - honest, efficient and thorough in his diagnostics and got our heating working very shortly. He was very supportive and helpful in advising us of our options for definitive management. Would recommend 100%

    Emma Kedgley
    -
    November 16, 2025

    I recently hired MPW to install several pre-used appliances in my home, and unfortunately, the experience was very disappointing. From the start, the initial contact with Matt went well. I explained my requirements, and he provided a quote, which we agreed upon. The plumbers arrived on time, were polite, and seemed professional. However, things quickly went downhill. The job appeared to be underestimated in terms of time, and they tried to charge us extra for additional work. The team had to reschedule another visit, and worst of all, they left us without hot water. The next morning, a plumber came back to simply turn the hot water back on—something they had forgotten to do—and then scheduled yet another visit a week later to complete the work. During this period, our kitchen was unusable because there was no water. When Matt called to reschedule, he requested an additional day's charge for two plumbers, which we refused, as we had already accepted the original quote. The plumbers returned as scheduled, but despite their best efforts, they couldn't get the Quooker appliance up and running. They claimed we hadn’t mentioned the kitchen was unfinished, which they said was the reason for the extra time spent. However, that was irrelevant to the work that was supposed to be done. To make matters worse, we had to call a Quooker engineer at an additional cost of £280. Within minutes, the engineer identified that the only issue was the plumber's failure to switch the appliance on properly. As if that wasn't frustrating enough, a few weeks after the installation, a major leak developed under the sink. We contacted Matt again, but this time he informed us that pre-used equipment only carried a 30-day warranty, something we were never told initially. He refused to send a plumber without charging us again, even though the leak was directly related to their work. While the plumbers were polite and friendly, the lack of professionalism and poor communication left a lot to be desired. I would not recommend MPW for anyone needing reliable plumbing or appliance installation services.

    Jo Sanders
    -
    March 02, 2026

    Zak was an absolute legend! He really put my mind at rest and was so kind about my cluelessness. He worked quickly and efficiently without compromising on quality. Highly recommended 😁

    MPW Plumbing & Heating Ltd

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    Unit 20, Bristol Vale Trading Estate, Bristol BS3 5RJ, UK

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